FAQ

How do I checkout a surfboard for access & use?

  • Find a surfboard you want from our “Boards” area and select the desired size and shape
  • Next, select the board & click “Add To Cart”
  • Follow the on-screen instructions to enter your payment and contact information
  • Upon checkout completion, self pickup details will be emailed to you – shred waves!

What forms of payment do you accept?

Visa, Mastercard, American Express, & Discover.

Do I need a deposit for a surfboard access & use?

Yes. We require a credit card to be present at the time of rental and hold the card information utilized from checkout as deposit until the board is returned.

When can I pickup and return my surfboard after purchasing access online?

Surfboard may be picked up soon after your online access purchase within a 24 hour period (latest same time next day). Board may be returned anytime before closing, 7pm, same day.

Can I reserve and pickup surfboards over the phone?

Unfortunately, no. It is not safe due to fraud. Sorry for the inconvenience. You can, however, email, text, or call us to find availability of surfboards and we can answer any question you may have.

Did my request go through? I haven’t received a confirmation e-mail.

Occasionally an order will be held for review. This usually happens when your billing address has errors. If you are unsure of your reservation status please email (info@shredlocker.com) or text (808)-308-0750 with your name and what you ordered and we will look into it as soon as possible.

Do surfboards come with fins & leashes?

Yes, all surfboards come with a set of fins. Note: Five fin plugs does not indicate that you get 5 fins. We provide you with a thruster set but you can change to a 5 fin set for surfboards that are capable. Email us at info@shredlocker.com or text (808) 926-3299 for the upgrade request.

How does a day access pass work?

The day access pass grants you the ability to checkout, utilize, & ride the selected surfboard at any island wide surf spot. At this time, it is essentially a rental. Additional benefits coming soon.

What is your general location & directions to it?

Coming from the Ew’a side, head towards the Hawaii Convention Center. Head east on Makaloa St. towards Kalakaua Ave. Turn right onto Kalaokalani Way. Turn right into the long parking lot across from Sweet Home Cafe.

Coming from Diamond Head, head towards the Hawaii Convention Center. Head west on Kapiolani Blvd. Shortly after passing Kalakaua Ave. make a quick right onto Kalaokalani way. Turn left into parking lot across from Sweet Home Cafe.

What do the waves look like?

Check out local online surf report or call in at 808-596-7873.